EXCHANGE AND RETURN
HOW CAN I RETURN AN ITEM ORDERED ON THE WEBSITE ?
You have a legal timeframe of 14 days – as of the delivery of your order – within which you must notify us of your intention to return an item, the reason for its return and return the item.
If you are not satisfied with the product, simply contact us at firstname.lastname@example.org with your order number, to request an exchange and return within 14 days of receipt. After your request is approved, you can either visit our local shop with the product or send the product to us by post.
CAN I EXCHANGE AN ITEM?
Exchanges are only possible within the same model, for another size and/or colourway. If the replacement item is more expensive than the item it is replacing, there will be a request to pay the difference. In the opposite case, you will receive a voucher (credit note) for the price difference.
ARE REFUND ACCEPTED?
We do not refund any return article. You can either choose to exchange an item or to get a
voucher code that you can use on your next order. You will have to use your voucher all at once.
WHICH ITEMS ORDERED ON THE WEBSITE CAN BE RETURNED?
All items from the website can be returned, except those that mention otherwise. In accordance with the legislation governing e-commerce, return items must be intact, in perfect condition ready to be resold and in their original packaging. They must not be worn or used, nor have deteriorated in any way, no matter how small, and must be perfectly clean. Any item that is damaged, incomplete or whose original packaging has deteriorated will not be refunded nor exchanged.
If Excuse my french makes an error in your order, the return shipping fees shall be refunded by us. In such a case, please contact us at email@example.com and our team will explain you how to proceed.
WHAT IS THE DEADLINE FOR RETURNING AN ITEM?
You have a legal time frame of 14 calendar days from the delivery date of your order to declare and send your return.