WHICH ARE THE MEANS OF PAYMENT ACCEPTED BY EXCUSE MY FRENCH ?
Excuse my french offers you different payment methods: Visa, MasterCard, bank transfer and Paypal. Other payment means (e.g. Wechat pay, Alipay etc.) will be released shortly.
ARE THE PAYMENTS BY CARD REALLY PROTECTED?
Excuse my french takes the security of the payments and the confidentiality of information that you give us very seriously. To this end, the site uses a protected mode of payment SSL (Secure Socket Layer) which allows the encoding of your banking co-ordinates during their transmission over Internet. You can see that the transmission is encrypted by software from the padlock symbol which appears in your navigator. The transaction is carried out via Stripes which is the most stringent level of certification available in the payments industry.
ARE DUTIES / TAXES INCLUDED?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that excuse my french does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. Since these fees are not computed nor applied to orders by excuse my french please contact your local customs office to find out more information if you are unsure of the charges.
IS IT POSSIBLE TO ORDER BY PHONE?
We provide you the possibility safely order with our Customer Care team at the following telephone numbers:
Phone number: +852 2958 0038
Whatsapp: +33 (0)6 69 32 71 58
Contact by e-mail: firstname.lastname@example.org
Our consultants are available from Monday to Thursday from 11 A.M to 8 P.M and on Friday from 10 A.M to 7 P.M.
WHY HAS MY PAYMENT BEEN REFUSED?
First of all, please verify your credit card details and the information provided to Excuse my french (first name, last name, etc.) and please try again after having verified. In addition, please contact your bank to make sure you are able to successfully make purchases.
If you still have problems with your transaction, please contact our Customer Care team.